SpringSource Enterprise Support

SpringSource offers enterprise support packages that help you get the most out of enterprise products from SpringSource, the Spring Portfolio, and Apache technologies from the actual people who conceived the Spring Portfolio and from the experts who are the core committers for technologies from the Apache Software Foundation.

Enterprise support is available for:

And Apache technologies including:

 SpringSource Enterprise Support Offerings

Support plans are available with 3 different support levels from business hour coverage to complete 24x7 support. All plans include access to our online knowledge base and FAQs, as well as downloadable documentation.  
Support Level
Severity Level 1 Committments
Hours of Operation/Method
Response Workaround Permanent Correction

Platinum

 1 Hour 72 Hours Next Release 24 x 7 x 365; Phone or Web

Gold

 4 Hours 72 Hours Next Release 6am - 6pm local time; Phone or Web
Silver
 1 Business Day None Next Release  6am - 6pm local time; Web

For Further Information:

Please contact us via our website, email at insidesales@springsource.com, telephone at +1 800-444-1935 or contact your local  SpringSource worldwide office for full details or to get a quote on the various support packages that are available.